ab999 Terms and Conditions

1.1 Acceptance of Terms

By creating an account, logging in, or using any service on ab999, you are considered to have fully read, understood, and agreed to these terms and conditions. If you do not agree with any condition, please refrain from using this platform.

1.2 Right to Amend Terms

ab999 reserves the right to change, add to, or remove any part of these terms and conditions at any time without prior notice. Continued use of the platform after updated terms are published will be taken as acceptance of those changes. The latest version will always be available on this page.

1.3 Scope of Application

These terms apply to all ab999 products and services — including casino games, sports betting, live casino, fishing games, and other entertainment activities. Separate terms may apply to specific promotions or products, and these will operate alongside the general terms.

2.1 Age Requirement

You must be at least 21 (twenty-one) years old to become a member of ab999 and use any of its services. We may request a national identity card or other documents for age verification at any time. Registering without meeting the age requirement is strictly prohibited and may result in the account being suspended or closed.

2.2 One Person, One Account

Each person may open only one account. Creating multiple accounts using the same name, address, mobile number, email, or payment method is prohibited. If multiple accounts are detected, all related accounts may be closed and any remaining balance forfeited.

2.3 Accuracy of Registration Information

All information provided at registration must be accurate, complete, and up to date. If an account is opened with false information, it will be closed and any funds held may be forfeited. Members must notify ab999 promptly if any of their details change.

2.4 Identity Verification (KYC)

ab999 reserves the right to verify the identity of any member when required. Withdrawals may be held until the verification process is complete. Read our About Us page to learn more about ab999's organisation and policies.

3.1 Account Security

It is your responsibility to keep your account login details completely confidential. Allowing anyone else to use your account is prohibited. If you suspect any unauthorised access to your account, contact our support team immediately.

3.2 Account Suspension or Closure

ab999 may suspend or permanently close an account without prior notice in any of the following circumstances:

• Violation of these terms and conditions
• Involvement in fraudulent or deceptive activity
• Misuse of the bonus system
• Filing a chargeback claim
• Involvement in money laundering or any other illegal activity
• Failure to cooperate with account verification

3.3 Self-Closure of Account

You may request closure of your account at any time via live chat or email. You will be given the opportunity to withdraw any remaining balance before closure, subject to applicable conditions.

4.1 Deposit Methods and Limits

Deposits to your ab999 account can be made via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳300. Funds will only be accepted from a payment method belonging to the account holder — third-party payments are not accepted.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 30 minutes to 3 hours. Members must withdraw using the same method they used to deposit, and funds tied to a bonus whose wagering requirement has not been met cannot be withdrawn.

4.3 Payment Verification

ab999 may verify your identity before processing large withdrawals. Failure to provide the required documents in time may delay processing. ab999 reserves the right to temporarily hold a payment if a suspicious transaction is detected, in the interest of security.

5.1 General Bonus Policy

All bonus offers at ab999 are subject to specific conditions. Winnings from a bonus cannot be withdrawn until its wagering requirement has been met. If bonus misuse or attempts to claim bonuses from multiple accounts are detected, all bonuses and related winnings will be cancelled.

5.2 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. The bonus amount must be wagered 20 times. Example: a deposit of ৳1,000 gives a bonus of ৳1,200, making a total balance of ৳2,200, and before withdrawing you must wager ৳1,200 × 20 = ৳24,000.

5.3 Other Promotions

Weekly, daily, or special-occasion promotions are each governed by their own specific terms. ab999 reserves the right to change or discontinue any existing promotion at any time. Each promotion has a set time limit, and bonuses not claimed within that period will be cancelled.

5.4 VIP Cashback

VIP members receive cashback on their weekly net losses — up to 0.2% at Bronze tier, up to 0.4% at Silver tier, up to 0.6% at Gold tier, and up to 0.8% at Platinum tier. Cashback is calculated by subtracting total winnings from total losses for the week.

6.1 Bet Acceptance and Cancellation

ab999 reserves the right to accept or reject any bet. A bet that has been accepted may be cancelled due to a technical error, incorrect odds, or an unintentional mistake, in which case the original stake will be returned. If there is an obvious error in published odds or payouts, ab999 may void the related result.

6.2 Match Results and Settlement

In sports betting, bets are settled based on the official match result. If a match is abandoned, postponed, or suspended indefinitely, bets will be settled in accordance with the applicable rules. In the event of a dispute over a match result, ab999's decision will be final.

6.3 Fraud and Manipulation

Attempting to win through software exploits, game manipulation, or any other unfair method is strictly prohibited. If such activity is detected, the relevant account will be closed, all winnings will be voided, and legal action may be taken.

ab999 encourages members to develop healthy and controlled gaming habits. Gambling should be seen as a form of entertainment, not a source of income. Detailed advice and tools for protecting yourself are available on our Responsible Gaming page.

7.1 Self-Exclusion

Any member who wishes to may temporarily or permanently exclude themselves from the platform. A self-exclusion request can be submitted through our support channels, and ab999 will action it as soon as possible.

7.2 Setting Betting Limits

Members can set daily, weekly, or monthly limits on their deposits, bets, or losses. Reducing a limit takes effect immediately, but increasing a limit requires a waiting period.

7.3 Protection of Minors

ab999's services are strictly for people aged 21 and above. If there are minors in your household, keep your login details and device access secure. The use of parental control software is recommended.

Please read ab999's Privacy Policy in full for details on how your personal information is collected, stored, and used. The Privacy Policy is an integral part of these terms and both documents apply together.

8.1 Purpose of Data Use

Member information is used for account verification, payment processing, fraud prevention, and service improvement. Information is not sold or shared with third parties except where required by law.

8.2 Cookies

The ab999 website uses cookies to function correctly. By using the platform, you consent to the use of cookies. Cookies can be disabled in your browser settings, but some features may become limited as a result.

9.1 No Service Guarantee

ab999 does not guarantee uninterrupted or error-free service. The service may be temporarily unavailable due to technical maintenance, system upgrades, or other reasons. ab999 will not be liable for any compensation in connection with such temporary interruptions.

9.2 Limitation of Damages

ab999's liability for any direct or indirect loss suffered by a member due to a technical error, data loss, or service disruption is limited. No financial claims beyond approved transactions will be accepted.

9.3 Third-Party Software

Some of the games and software provided by ab999 are supplied by third-party developers (such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and others). These developers' own terms and conditions may apply, and ab999 is not fully liable for errors in their software.

10.1 Complaints Process

If you have a complaint, please contact ab999's support team in the first instance. Assistance is available 24/7 via live chat and email in both Bengali and English. For quick resolution of common issues, please check our FAQ section first.

10.2 Dispute Resolution Timeframe

Any dispute regarding a bet or transaction must be reported through a support channel within 30 (thirty) days of the relevant event. Claims submitted after this period may not be considered.

10.3 Final Decision

The decision of ab999's management will be considered final, though members have the opportunity to have a reasonable complaint reconsidered. ab999 always aims to resolve disputes in a fair and transparent manner.

11.1 Severability

If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue in full force and effect.

11.2 Entire Agreement

These terms and conditions, the Privacy Policy, and any applicable promotional terms together constitute the entire agreement between ab999 and the member. No oral or unwritten promises or arrangements outside of these documents are binding.

11.2 Contact Channels

Members can contact the ab999 support team via live chat or email. Support email: [email protected] — please use this for inquiries and complaints only.