ab999 Responsible Gaming Guidelines
Play for entertainment — not as a problem. ab999 believes that healthy, controlled gaming should be enjoyable for everyone. We are always here to support you.
Is gaming entertainment or a problem?
Playing at ab999 is not just about waiting to win — it is an entertainment experience, and every session should have a clear limit. Whether it is casino games or sports betting, all forms of gambling carry a risk of loss. Never play with money set aside for essential expenses or savings.
Our Terms and Conditions state clearly that ab999 is for adults aged 21 and above only. If age cannot be verified, the account may be fully restricted. Preventing minors from accessing this platform is our priority.
Decide in advance how much you will play per day or per week. When your budget runs out, stop — wait until the next day. If the thought of placing more bets to recover lost money crosses your mind, that is a warning sign. Visit our FAQ section for details on deposit and withdrawal limits.
If a family member feels that your gaming habits have changed or that you are spending too much time or money on it, listen to them carefully. Family and friends can often see the situation more clearly from the outside. To learn more about problem gaming, you can read about ab999's values and goals on our About Us page.
Tools to keep yourself in control
ab999 provides several effective measures to help you stay in control of your gaming. Contact live chat directly to set any of these limits.
Deposit limit
Set a maximum amount you will deposit per day, per week, or per month. Once set, the limit takes effect immediately.
Session time limit
Set a time limit for how long you play in one session. When the set time is up, you will be notified automatically.
Account break
If you want to take a short break, you can temporarily suspend your account for anywhere from 24 hours to 30 days.
Self-exclusion
If you need a longer break, choose self-exclusion — your account can be closed for 6 months, 1 year, or permanently.
Bet limit
Set a maximum amount you will wager over a given period, so you are not exposed to sudden large losses.
Loss limit
Set a maximum amount you can lose in a given period, and once that limit is reached, your session will be stopped automatically.
Warning signs of problem gaming
If you notice any of the following signs in yourself or someone you know, seek help right away.
Chasing losses
Being unable to stop after a loss and repeatedly betting to recover what was lost — this is one of the clearest signs of a problem.
Gambling with money needed for essentials
Spending money set aside for rent, food, or a child's education on gaming.
Spending too much time
Spending far more time playing than planned, even at the cost of sleep and work.
Hiding it from family and friends
A tendency to hide from family and friends how much you are playing or losing.
Emotional distress
Feeling irritable, restless, or down when unable to play, and seeking comfort only through gaming.
Borrowing money to gamble
Taking loans from family, friends, or financial institutions to fund betting.
ab999's commitment
ab999 is aware of its responsibilities as an entertainment platform. We want every user to play safely and in good health. To this end, we maintain strict age verification measures to ensure no one under 21 can register.
Our support team is available seven days a week, 24 hours a day via live chat and email in both Bengali and English. If you need to set a limit or request account closure, let us know directly via live chat — we will act promptly.
Our Privacy Policy details that your personal information and limit-related requests are handled with complete confidentiality. Responsible gaming information is never shared with third parties.
Remember — there is no guarantee of winning. Casino games and sports betting are purely for entertainment, not as a source of income. Only play with an amount whose loss would not affect your daily life.
Where to get help?
If gaming is becoming a problem, you do not have to face it alone. You can get help from the following sources.
ab999 live chat support
Contact ab999's 24/7 live chat team. You can communicate in Bengali and request limit settings or account closure.
Contact by email
Beyond live chat, you can also reach our support team by email. Our support email address is: [email protected]
Family and trusted ones
Speak openly with a family member or close friend. Observation and support from loved ones plays an important role in overcoming a problem.
Professional counsellors
Seek advice from a mental health specialist or addiction expert. There are a number of government and private counselling centres in Bangladesh where help is available free of charge or at low cost.
Mental health services
In Bangladesh, you can consult a mental health specialist at the National Institute of Mental Health (NIMH) and at government hospitals at the district level.
Support groups
Join a community support group to break free from addiction. Sharing experiences with others facing the same problem provides mental strength.
Practical tips for staying safe
Keep these simple rules in mind before each gaming session:
- Before starting a session, decide for yourself the maximum amount you can afford to lose, and stop when you reach that limit.
- Never play when you are angry, under stress, or have been drinking.
- Take regular breaks instead of playing for long stretches at a time.
- When you win, withdraw a portion rather than putting all of it back on bets.
- Maintain other hobbies and social activities in your life beyond gaming.
- Make sure your device is password-protected so that underage family members cannot access your account.