ab999 Privacy Policy

ab999 is an online entertainment platform that provides casino games and sports betting services for Bangladeshi users. This privacy policy ("Policy") applies to the ab999 website, mobile application, and all related services.

The purpose of this policy is to clearly inform you what information we collect from you, how that information is used, how long it is stored, and what measures we take to protect it. Please read this policy carefully before using any ab999 service.

This policy applies only to ab999's own platform. Third-party websites or services have their own separate privacy policies, for which ab999 is not responsible.

ab999 collects information from users in two main ways — information you provide directly, and information collected automatically as you use the platform.

2.1 Information You Provide Directly

During account registration, verification, or transactions, you provide the following information:

• Full name, date of birth, and nationality
• Mobile number and email address
• National ID or passport number (for identity verification)
• Payment method details such as bKash, Nagad, Rocket, or Upay (for transaction processing only)
• Your chosen username and password
• Messages you send when seeking support via live chat or email

2.2 Automatically Collected Information

When you use the ab999 platform, the following information is recorded automatically:

• IP address and device type (Android, iOS, desktop)
• Browser version and operating system
• Time of platform access, session duration, and time spent on each page
• Gaming history, bet amounts, and results
• Deposit and withdrawal records
• Information from cookies and similar tracking technologies

2.3 Information Received from Third Parties

Payment processors and identity verification service providers may sometimes share specific information with us for necessary verification purposes. This information is used only for the relevant purpose.

ab999 uses collected information only for specific and lawful purposes. We never use your personal information to sell to third parties.

The main purposes of use are outlined below:

1. Account Management: To create, verify, and secure your ab999 account.
2. Financial Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
3. Customer Support: To resolve your issues and answer your questions via live chat or email.
4. Security: To prevent fraudulent activity, unauthorised access, and money laundering.
5. Age Verification: All games and betting activities on ab999 are for persons aged 21 and above. Age-related information is used to enforce this requirement.
6. Service Improvement: To analyse user experience and improve platform functionality and service quality.
7. Promotional Communications: To send you information about bonuses, offers, or platform updates, subject to your consent.

ab999 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information is shared with trusted technology partners to carry out core operations such as payment processing, identity verification, game software operation, and customer support. These partners receive information only for their specific task and may not use it for any other purpose.

4.2 Legal Obligations

If disclosure is required by a court order, a lawful request from an investigative authority, or applicable law, ab999 will comply. Where possible, we will try to notify you in advance.

4.3 Fraud and Security Protection

Information may be shared with relevant authorities to assist in investigations related to financial fraud, money laundering, or other unlawful activity.

4.4 Business Transfer

If ab999 undergoes a merger or acquisition, user information may be transferred as an asset. Users will be given advance notice in such a situation.

To protect your information, ab999 uses both technical and organisational security measures.

5.1 Technical Security

• SSL Encryption: All communication on the website and app is encrypted using SSL technology.
• Data Encryption: Sensitive information stored on our systems is kept in encrypted form.
• Firewall and Intrusion Detection: Advanced security systems are active on our servers.
• Two-Factor Authentication (OTP): An additional security layer is applied at login and for important transactions.
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.

5.2 Organisational Security

• Staff access to information is managed on a need-to-know basis following the principle of least privilege.
• Staff receive regular training on data protection and privacy.
• A defined process is in place to detect and respond to data breach incidents.

While we make every effort to ensure maximum security, complete security on the internet cannot be guaranteed. You can also help protect your account by keeping your password confidential and reporting any suspicious activity to us immediately.

Cookies and similar tracking technologies are used on the ab999 website and app. Cookies are small data files stored on your device that help us improve our service.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login status and manage secure sessions.
• Functional Cookies: To remember your preferences such as language selection and display settings.
• Analytics Cookies: To understand how the platform is used — this information is aggregated and used anonymously.

6.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

ab999 does not retain user information beyond what is necessary. The general policy is:

• Active Accounts: All information is retained for the duration the account remains active.
• Closed Accounts: Certain information related to legal requirements and financial records is retained for a specified period after an account is closed.
• Transaction Records: Deposit, withdrawal, and gaming history may be retained for an extended period for financial audit purposes.
• Support Messages: Customer service conversations are kept for a set period for quality assurance and reference.

Once the retention period ends, data is securely deleted or anonymised so that no individual can be identified.

Regarding your personal information on the ab999 platform, you have the following rights:

1. Right to Access: You may request to know what information we hold about you.
2. Right to Rectification: You may request correction of inaccurate or outdated information in your account.
3. Right to Erasure: In certain circumstances (such as where there is no legal requirement to retain it), you may request deletion of your information.
4. Right to Restrict Processing: You have the option to request that the use of your information be restricted for specific reasons.
5. Right to Opt Out of Marketing: If you no longer wish to receive promotional messages, you may opt out at any time.
6. Right to Complain: If you are dissatisfied with how your information is handled, you may lodge a formal complaint with us.

To exercise any of the above rights, please contact the ab999 support team. We will respond to your request as promptly as possible. For more information on responsible gambling and personal protection, you can visit our Responsible Gaming page.

All ab999 services are strictly for persons aged 21 and above (21+). We do not knowingly collect information from minors.

An age verification process is carried out at registration. If a user is subsequently found to be a minor, their account will be closed immediately and any collected information will be deleted.

If you believe a minor is using an account on ab999, please notify our support team.

ab999 reserves the right to update this privacy policy at any time. If significant changes are made, a notice will be posted on the platform or communicated to your registered email or mobile number.

Continued use of ab999 after changes are made will be considered acceptance of the updated policy. We therefore encourage you to read any new version of the policy when it is published.

If you have any questions or concerns about this privacy policy, please contact our customer support team. Our support service is available in Bengali and English, seven days a week, 24 hours a day via live chat and email.

For a full understanding of your relationship with ab999 and your rights, we also invite you to read our About Us page.